Frequently Asked Questions
Why is the product I received a different color than last time I ordered it?
Most of the ingredients in our products are natural ingredients, which means that the color of the individual ingredients may vary for several different reasons - the season during which it is harvested, the region from which it is harvested, and/or the climate during the growing season - just to name a few. The variances in color may cause the finished product to appear lighter or darker in color, but usually within a similar color range. For example, one time the product may appear a Brownish-green color, but the next time it may seem more of a Greenish-brown.
Bee products often experience this variance in color as well, especially Propolis. Sometimes it appears as almost Reddish-Brown, but the next harvest will be a much Darker Brown, almost black. This is the nature of natural products.
If your product is a significantly different color, and you are concerned, please do not hesitate to contact us.
How do I remove an item from my cart?
Put your mouse pointer over CART in the menu bar at the top of the page. On the right side of the menu that displays, there is an "X" next to the Quantity of each item in your cart. Click the “X” to remove the item from your cart.
How can I update the quantity of an item in my cart?
On the CART page, next to the name of the Item in your cart a box will show you the Quantity of that item. Type the number of items you would like in the box and click “Update” when it appears below the new quantity.
Why is the date on my product already expired?
Most likely this is not the case. If the date on the product is indicated by “Mfd. on”, this date reflects the date on which the product was made – it is NOT an expiration date. This date represents the month and year in which the product in the container was manufactured. This change is due to a modification of regulatory requirements. For more information, please read the full announcement on the Announcements page.
If the product you have received is in fact expired, please feel free to contact us at 800-528-3333 or firstname.lastname@example.org for an exchange or full refund.
How can I receive a wholesale discount?
First things first, please register for an account by clicking on the "LOG IN / REGISTER" link at the top of the page.
Once you are a registered member, you will receive access to your exclusive member page with your available discount codes – just click on “My Account” at the top of the page. Then, you can click on “Wholesale Discount Options” which will take you to the page that provides the various coupon codes you can enter during the checkout process. **PLEASE NOTE: You MUST enter the coupon code and click "Apply" during the checkout process to receive the discount** Please do not click “Complete Order” unless your discount has been applied.
Make sure you login in every time you would like to place an order. This page will always be available when you login, so depending on how much you spend – you will always have access to the correct coupon code.
If you have any questions that are not listed here, please feel free to email us at email@example.com, or call us at 800-528-3333.